My Score Isn't Updating
If your competition score isn't reflecting your recent activity:
Check that your tracker is syncing. Go to Settings → Connected Devices and verify your tracker is connected. See our data sync troubleshooting article for detailed steps.
Pull down to refresh on the competition leaderboard.
Wait a few minutes. Third-party trackers (Fitbit, Garmin, WHOOP, Oura) can take 15–30 minutes to sync new data.
Make sure the competition is still active. If the end date has passed, scores are frozen.
I Can't Join a Competition
Possible reasons:
The competition has already ended. You can only join active or upcoming competitions.
You're at your competition limit. Starter (free) plan users can only have 2 active competitions at a time. Upgrade to Mover or Crusher for unlimited competitions.
The invite link or code is invalid. Ask the competition creator for a new link or code.
The competition creator has restricted invitations. Some competitions may only be open to specific invited users.
I Can't Create a Competition
Check your competition limit. Starter plan users can only have 2 active competitions. If you're at the limit, wait for a current competition to end or upgrade your plan.
Make sure you have a connected tracker. You need an active tracker connection to create competitions.
A Participant's Score Seems Wrong
All competition scores are calculated server-side to ensure accuracy and prevent cheating. If a score seems incorrect:
The participant may be using a different tracker that syncs at a different frequency.
There may be a temporary sync delay.
If you still believe there's an error after 24 hours, contact our support team.