Getting Help
If you can't find the answer to your question in this help center, we're here for you.
In-app support (fastest): Tap the help button inside the app to start a conversation with our support team. Our AI assistant, Mo, can answer many questions instantly. If it can't help, your conversation will be routed to a human team member.
Email: [email protected]
When Contacting Support, Please Include:
Your MoveTogether username
The device you're using (iPhone model)
Your iOS version
Which fitness tracker you're using
A description of the issue
Screenshots if applicable
Any error messages you've seen
Including this information helps us diagnose and resolve your issue faster.
Response Times
Mover and Crusher subscribers: Priority support with faster response times.
Starter (free) users: We do our best to respond within 24–48 hours.
Feedback and Feature Requests
We love hearing from our users. If you have ideas for new features, improvements, or general feedback:
Email us at [email protected]
Use the in-app feedback option (if available in Settings)
Every piece of feedback is read and considered for future updates.